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Genesys Cloud CX: Developer Certification Sample Questions (Q22-Q27):

NEW QUESTION # 22
Which description best describes the goal of the following Analytics Request Body POST to /api/v2/analytics
/conversations/details/query?

A. To get all email conversations with more than 15 minutes of Agent Handle Time for a specific queue in ascending order.
B. To get all email conversations with less than 15 minutes of Agent Handle Time for a specific queue in descending order.
C. To get all email conversations with less than 15 minutes of Agent Handle Time for a specific queue in ascending order.
D. To get all email conversations with more than 15 minutes of Agent Handle Time for a specific queue in descending order.

Answer: D

Explanation:
The query specifies "mediaType" as email, indicating that it is focused on email conversations. It filters by
"queueId", suggesting the conversations are filtered by a specific queue. The "Handle"metric is used, and it has a condition of gt 90000, which translates to more than 15 minutes of handle time (since handle time is typically measured in milliseconds, and 90000 ms equals 90 seconds or 1.5 minutes).
This query filters for email conversations where the handle time is greater than 15 minutes, with the results ordered in ascending order based on the conversation start time.

NEW QUESTION # 23
By default, Line Recording is disabled.

A. False
B. True

Answer: B

Explanation:
In Genesys Cloud CX, Line Recording is disabled by default. To enable automatic recording of calls, the telephony administrator must configure the system by enabling recording on the SIP trunk. Without this configuration, calls are not automatically recorded.
Reference:https://help.mypurecloud.com/articles/recording-in-genesys-cloud/

NEW QUESTION # 24
AudioHook requires specialized libraries and services for orchestration, load balancing, serialization and session management.

A. False
B. True

Answer: A

Explanation:
AudioHook Monitor in Genesys Cloud CX doesnotrequire specialized libraries or services for orchestration, load balancing, serialization, or session management. It is designed to stream voice interactions to third-party services in near real-time without the need for additional infrastructure.
Reference:https://help.mypurecloud.com/articles/audiohook-monitor-overview/

NEW QUESTION # 25
Only the API calls made using your organization's OAuth Clients are considered for billing.

A. False
B. True

Answer: A

Explanation:
Genesys Cloud CX includes in its billing calculations all API calls made using your organization's OAuth clients, as well as those from custom or third-party applications, integrations, and solutions, including AppFoundry apps. However, API requests made by Genesys Cloud's own browser, web, and mobile applications, as well as certain embedded clients like Genesys Cloud for Chrome, Genesys Cloud for Firefox, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk, are not included in the API usage data for billing purposes. This distinction ensures that only external API usage contributes to billing calculations.

NEW QUESTION # 26
Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?

A. SIP Access Control
B. Availability
C. Outbound
D. Calling

Answer: A

Explanation:
In Genesys Cloud CX, SIP Access Control is where you configure the list of IP or CIDR addresses that are allowed or denied access to an External or Phone Trunk, ensuring secure and controlled SIP communication.

NEW QUESTION # 27
......

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